Official Happy Way Partner in Hong Kong

Returns

We may, in our sole discretion, accept the return of an unopened Product to the following address:

18/16 Islington Court,
Dudley Park, SA, 5008

You can request permission to return a Product by contacting Us via email at support@happyway.com.au. Please include your Order number, item description and reason for return. If a return is accepted, we will either refund the cost of the Product or send a replacement. We will cover the freight costs of the return if the reason for the return is that the Product is defective or We otherwise agree.  Otherwise, You will be responsible for the freight costs of the return.

Subject to applicable laws, please note that We will not accept the return of a Product if:

  • the Product was ordered as part of a promotion or special; or
  • You do not notify us within 14 days of receipt that the Product is defective or that the wrong Product has been despatched; or
  • the Product has been opened; or
  • the reason for the return is that You have changed Your mind or made a mistake in Your Order (even if the Order has not shipped yet); or
  • the reason for the return is that there has been a sudden change of price due to exchange rate fluctuations.